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Refund Policy

Every product has a different refund policy in regards to whether or not it is eligible for return, time for return, and how to file a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@msclrepair.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@msclrepair.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on the Paragun, EMS Abdominal Trainer and Smart Electric Neck Massager.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

*Exclusions apply 

 

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Need Help?

We want to provide the most for our customers. If you have any questions, email us at contact@msclrepair.com.